Return Policy

Thank you for shopping with us!

We want you to be satisfied with your purchase. Below is our return policy, which works in coordination with our suppliers (Zendrop, DropCommerce) and their respective return terms.

For any return, refund, or order issue, reach out to us at: support@healthyamericangoods.com. We aim to respond within 24–48 hours.

Defective or Damaged Items

  • If your item arrives defective or damaged, contact us within 30 days of delivery with photos/videos.

  • We will request validation from our supplier. If approved, we will issue a full refund or replacement.

  • Any replacement shipping costs will be covered if the supplier agrees.

Order Cancellation (Before Shipping)

  • You may cancel your order before it is shipped to receive a full refund.

  • Once the item is in transit, cancellation is no longer possible.

Non-Defective / Change of Mind Returns

  • Returns for change of mind, wrong choice, or other non-defective reasons are not accepted, unless the supplier expressly allows them.

  • Please review product details carefully before ordering.

Return Shipping Costs

  • Return shipping costs depend on the supplier’s return policy.

  • For defective or damaged items, we will endeavor to cover the return shipping if approved by the supplier.

  • For non-defective returns (if accepted), the customer may be responsible for return shipping.

Refund Processing Time

  • Once your return or refund is approved, we will initiate refund to your original payment method.

  • It may take 5 to 10 business days (or more, depending on banks/payment providers) to reflect in your account.

Supplier Non-Compliance / Fallback

  • If the supplier refuses a legitimate return or becomes unresponsive, we reserve the right to step in and issue a refund to you.

  • This ensures you are protected even if a supplier fails to adhere to policy.