Exotac FireROD™ V2

SHIPPING POLICY

Toor Knives ships all product via USPS. The tracking number will be emailed to you once your order has shipped. Upgraded and rush shipments are available for an additional charge.

RETURNS, REFUNDS & CANCELLATIONS

Any orders cancelled within 24 hours of purchase will be issued a full refund. Any order cancelled after 24 hours, which still falls within the estimated ship/production time, will be subject to a 10% cancellation fee. Orders that have been delivered, are unused and in the original sealed packaging, and do not void warranty can be returned, will be subject to a 15% restocking fee. If the unused product’s packaging has been opened or damaged, the product can be returned while subject to a 25% restocking fee. The return must include all accessories, manuals, documentation, and registration shipped with the original product. You must return the item(s) within 7 business days of your purchase. Shipping charges and/or shipping costs are not subject to refunds. Products that are not subject to returns are custom figured products, used products, special orders, and products sold “as is” or “used.” If the product is sent back and is determined to have a warranty issue, a full refund will be issued.

To complete your return, please contact us for an RA Form that must be completed and sent back with your item. Products sent without an RA Form will not be accepted. Please do not send your purchase back to the manufacturer without notification.

WARRANTY INFORMATION

Toor Knives has been Product-Driven and Process-Focused since day one, and we stand behind every blade we’ve made since then with our Lifetime Warranty. If you believe your Toor Knives blade to be defective, we encourage you to read the following Lifetime Warranty Policy before contacting us to make a claim.

Toor Knives provides a Lifetime Warranty against manufacturing defects and structural integrity. This warranty does not cover basic wear and tear, which includes, but is not limited to, corrosion, paint or coating scratches, and handle discoloration.

Structural integrity includes but is not limited to broken steel, chipped edges, broken tips, or snapped handles.

Manufacturing defects include but are not limited to improper coating, machining, grinding, or sharpening.

The Toor Knives Lifetime Warranty does not apply to any modification or self-repair including but not limited to improper sharpening, grinding modifications, or stripped hardware from using incorrect tools. We encourage all customers to contact us for warranty claims before attempting any repairs.

The Toor Knives Lifetime Warranty also applies to our Kydex sheaths, mounts, and hardware for up to 30 days from receiving the product upon providing a purchase receipt and date. Our sheath warranty is not transferable to products purchased second-hand.

If you believe your Toor Knives product has a manufacturing defect, please contact our Customer Service Department. You will be issued a Return Authorization Form and instructions to return the product for inspection and determination of the defect. Toor Knives will fix or replace any Toor Knives product that is determined to be defective. All approved warranty claims on discontinued Toor Knives models that are not repairable and no longer in inventory will be subject to a current model replacement with an equivalent design and value to the original pricing of the returned product.

Claims for manufacturing defects against product aesthetics will not be considered if the claim is made after the 7-day return policy or if the blade has been used.

If a knife is purchased from an authorized dealer, please provide a copy of your purchase receipt.

Toor Knives will not pay shipping charges for warranty returns unless the blade is determined to fall within our Lifetime Warranty after inspection. Toor Knives will refund shipping charges, fix or replace the product, and return the blade to you free of charge. We strive to continually improve the quality and durability of every Toor Knives product. Discontinued models received under warranty claim will not be subject to aesthetic scrutiny at the same control level as current models. Warranties for the structural integrity of these models will always be supported.

If the blade does not qualify for our Lifetime Warranty, we will still clean your blade and sheath, and contact you for return shipping costs. Toor Knives is not responsible for lost or misdelivered packages shipped to our facility under an approved Return Authorization.

CUSTOM ORDERS

Our custom ordered knives are made specially for you, are one of a kind, and therefore, cannot be returned or cancelled once your order is in process. This includes any custom engraving. If you contact us to cancel within 7 business days of placing a custom order, we will cancel the order however, you will be charged a 50% cancellation fee.

REFUNDS (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 30 days. Shipping will not be refunded.

LATE or MISSING REFUNDS (if applicable)

If you haven’t received a refund yet, first check your bank account again. Then, contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us.

EXCHANGES (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email. You will be responsible for paying for your own shipping costs for returning your item and for re-shipment of an exchange. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When returning an item, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Please contact us as support@healthyamericangoods.com to start a return.